![]() If the old computer died unexpectedly and cannot be used at all, contact TechSmith customer service with your license code and the name of the old machine and our customer service folks can return the seat manually. If the old computer cannot reach the license server across the web for some reason, Help -> Deactivate Offline will provide instructions for how to move some codes around and return the seat using a web portal (which may require a USB key to move a long code from place to place.) Uninstalling Camtasia from the old system automatically contacts the license service and returns the seat. The simplest scenario is that you have a new computer but your old one is still operational. There's a couple of different scenarios here: Verify the computer is set to sync with the internet for the date and time within the Windows Date & Time Settings.As of 2020, our licensing system is now aware of the machines that you've activated and you will want to return the seat to that service when moving your license from system to system. This can happen when the system clock is set too far in the past.
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